Returns & Refunds policy
Thank you for choosing Cherry Blossoms Online Shop for your jewelry needs! We are committed to offering you high-quality products sourced directly from Dubai, ensuring that each piece meets our high standards. Your satisfaction is our priority, and we hope you love your purchase. However, please note that we do not accept returns due to the unique nature of our transactions. Our items are either available through pre-orders or acquired during our Facebook Live selling events, allowing us to provide you with unique and stunning jewelry. This policy helps us maintain our commitment to quality and exclusivity. We appreciate your understanding and support as we continue to bring you exquisite jewelry items. Happy shopping!
Please note these information below:
WEIGHT DIFFERENCE: wt change between 0.02-0.09gm from other scales due to several factors, such as winds or temperature.
IMPERFECTION: Our supplier does a diligent QUALITY CHECK, however there are instances that Minor scratches and /or imperfection that can be visible because we are selling per “GRAMS“ of gold “NOT“ per piece nor for craftsmanship & designs.
WRONG SIZE: We have no return & no exchange policy, so it’s your responsibility to make sure that you have the correct measurement. It is your responsibility to ask the Liver all the questions you may have during the Live or via messenger, such as showing you the measurement using the Liver's tools for measurement.
We honor for returns with the following reasons:
In order for the goods to be eligible for a return, please make sure that:
To ensure transparency and accountability, we request that you provide a clear video documenting the unboxing of the package. This video should explicitly show the condition of the item upon arrival and highlight any damage present. By capturing this process, we aim to confirm that the damage was not caused by the buyer but occurred during shipping or handling. A well-documented video can significantly aid in resolving any disputes and facilitate a smoother claims process. We appreciate your cooperation in this matter, as it helps maintain trust and clarity between parties involved in the transaction. Thank you for your understanding and support in providing this essential visual evidence.
If you find that the supplier has made an error in your order, such as sending the wrong items, incorrect sizes, or specifications that do not match your request, we are committed to facilitating a return. It is important that our customers receive exactly what they ordered, and when mistakes occur, we take responsibility. We encourage you to review your order upon receipt and, if any discrepancies are found, to reach out to us promptly. Our returns process is designed to be straightforward, ensuring that we can rectify the situation efficiently. Your satisfaction is our priority, and we appreciate your understanding as we work to resolve any issues that may arise from an incorrect shipment.The goods are in the original packaging
We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.
Returning Goods
You are responsible for the risk of returning the goods to us, will refund the return shipping fee once we received the items. You should send the goods to the following address:
Cherry Burke
PO BOX 600594,
San Diego CA 92160
We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the goods or proof of received return delivery. REFUNDS will take 7-10 business days upon receipts of the items.
Contact Us
If you have any questions about our Returns and Refunds Policy, please contact us by e-mail cherryblossoms2024@yahoo.com or message us directly to our facebook paged at https://www.facebook.com/cherryblossomsjewelrycollection/